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Shipping Policy

Shipping Policy

Vivid Lumen Industries ships products in Canada and the United States using UPS, Canpar, Purolator, DHL, FedEx and Canada Post. We offer standard and express delivery. Any orders above $50 will ship via standard delivery for free, and If you prefer to choose express delivery, there will be extra charges that depend on the order amount noted below.


There are a few important things to keep in mind:


  • Available shipping methods vary depending on products and shipping destinations.
  • Merchandise that is in stock usually ships within 1-3 business days. 
  • "Free Shipping" applies only to orders above $1000 that are being shipped via express shipment within Canada and the United States.
  • Shipments to the United States are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees.

For more details on express shipping rates please check the rates below -

Domestic Canada

 

City

Rate

Alberta Under $1000

$15

BC Under $1000

$15

Manitoba Under $1000

$25

New Brunswick Under $1000

$25

Newfoundland Under $1000

$25

Nova Scotia Under $1000

$25

Ontario Under $1000

$25

Prince Edward Island Under $1000

$25

Quebec Under $1000

$25

Saskatchewan Under $1000

$25

USA Under $1500

$50

  • Shipping time is estimated and commences from the date of shipping as it can take longer than the expected date due to invalid addresses, customs clearance procedures or other delays.
  • Please submit an enquiry form within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
  • Please note that if you purchase multiple categories of goods with express delivery, you might be charged the multiline entry fee by customs.
  • Crises across the world including shipping strikes and an increase in floods, hurricanes, and other extreme weather events as a result of global warming have led to delays in shipments. The delivery time of your package(s) may take a little bit longer.
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